Patient Journey
Marcus Okafor · post-consultation
Everything that has happened since the plan was sent, and everything Zeno will do next without being asked.
Documents Opened
3 of 4
last opened 09:22
Portal Sessions
2
both on mobile
Messages Exchanged
6
4 automated, 2 staff
Next Appointment
12 Aug
Crown removal, 08:30
Journey timeline
Automated and clinical events in one thread
Today · 09:22
Treatment plan opened
Viewed for 4m 12s on mobile
Today · 09:20
Plan delivered to patient portal
Email + SMS notification sent
Today · 09:18
Education bundle attached
4 resources, 2 videos
Today · 09:11
Consultation note finalised
Approved by Dr. Prashant
Today · 08:46
Consultation completed
42 minutes, transcribed live
Tomorrow · 10:00
Follow-up call scheduled
AI agent will confirm plan questions
12 Aug · 08:30
Crown removal appointment
Sedation consent required
Portal preview
Sydney Dental Specialists
Your treatment plan is ready
Hello Marcus — your plan for the crown on tooth 47 is ready to review, along with four short guides.
Document status
- Treatment planOpened twice · 4m 12s
- Education bundle2 of 4 resources opened
- Referral letterSent to Dr. Barr
- Finance optionsNot yet opened
Follow-up nudges
Plan decision reminder
Scheduled tomorrow 10:00
Finance options explainer
Scheduled Sat 09:00
Sedation prep instructions
Auto-send 2 days before
Communication history
Treatment plan and education bundle delivered
Today 09:20
- SMS
Portal link sent
Today 09:20
- AI call
Appointment confirmation, 42 seconds
Today 08:00
Consultation reminder with intake form
Yesterday
Outstanding actions
- Sedation consent form not returned
- Transplant unit clearance letter awaited
- Night guard decision pending
Upcoming appointments
- Crown removal 47 (sedation)12 Aug · 08:30
- Zirconia crown fit26 Aug · 10:00
- Splint delivery9 Sep · 09:15